AI Solutions

Human Touch, AI Precision – Ophthalmology Re-Imagined

Powering your practice with AI-driven efficiency, backed by human expertise.

ACE – Advanced Call Evaluations

Turn every call into a conversion powerhouse! ACE is your AI-driven training partner, unlocking the real reasons patients hesitate and giving your team the tools to overcome objections in real time. With powerful insights on lead conversion, consultation scheduling, and objection trends, ACE sharpens skills, increases confidence, and drives more “yes” moments.

LEE – Learn, Engage, Excel

Super power your new hires with LEE, the ultimate customized training program built for your practice! From procedures to patient experience, LEE immerses employees in everything they need to know-faster and smarter. With interactive quizzes and real-time assessments, they’ll build confidence, sharpen skills, and hit the ground running. 

SAM – The Simulator

Turn every tough call or consultation, whether in-office, virtual, or over the phone, into a training opportunity with SAM! This AI-powered role-playing tool lets your team practice, refine, and perfect their approach in real-world scenarios. Just had a tricky conversation? Enter it into SAM and instantly replay, adjust, and master a better response for next time. No pressure, just progress.

t

ASK – AI Smart Knowledge

No more scrambling for answers – ASK delivers instant, practice-specific responses right when your team needs them! This AI-powered assistant ensures  staff can handle patient inquiries with confidence, speed, and
zero disruptions. No waiting, no guesswork—just answers.

Z

ROGER – AI Voice Assistant Handles Routine Tasks

 ROGER is your new AI Assistant for routine calls! Roger handles appointment rescheduling, confirmations, and cancellations – which can make up roughly 40% of calls.

AI 101 – How to Use AI Responsibly

AI 101 is your go-to guide for leveraging AI effectively—covering best practices, legal considerations, and real-world applications to enhance efficiency and patient care.

The Future Patient Experience

“We believe AI will offset call center volume but will never replace the call attendant. In fact, each live call becomes increasingly more valuable, because it’s a choice. Using AI, we conduct intelligent evaluations to achieve optimal conversations resulting in highly satisfied patients.”

Bill Mercier

President, OptiCall

Get Started

Experience the Power of AI in Your Practice