by OptiCall | Dec 23, 2015 | Articles
Is Your Practice Consistently Consistent? Part II: Last newsletter, we discussed the importance of establishing a routine that works for your practice, and sticking to it. The goal of which is a repeatable process that consistently outputs both Medical Care and...
by OptiCall | Dec 23, 2015 | Articles
Lately it seems the topic of customer experience has been on everyone\’s mind. This makes sense, considering the newfound influence of review sites, as well as industry evolution to what has basically become a level playing field in terms of technology, price...
by OptiCall | Dec 23, 2015 | Articles
Here at OptiCall, we drink the customer service Kool-Aid. We study it, preach it, live it. Heck, our entire company model is based around improving customer service at first contact. How come we\’re such blind advocates? It comes down to one simple reason:anyone...
by OptiCall | Dec 23, 2015 | Articles
Tracy Kenniff is the Practice Administrator of Eye and Lasik Center in Greenfield, MA. She shares her experience with OptiCall at the 2013 AAO meeting in New Orleans, LA.
by OptiCall | Dec 23, 2015 | Articles
2013 – From Our Perspective At OptiCall, we have access to one of the most high-volume, non-biased insight windows into the state of the elective medical industry: 100,000 elective medical phone calls… in 2013 alone. The information we gather from our...
