CAREERS
We’re looking for great people to join the OptiCall family!
Every day patients say that having their elective medical procedure was one of the best decisions they ever made!
Since 2002, Opticall’s mission has been to help elective medical practices nationwide maximize every patient experience, starting with the first impression. Our employees are not only the foundation of this mission, they’re at the forefront – serving as an extension of our clients’ practice to manage millions of inbound web and phone leads with excellence in customer care.
Just as we want our employees to care for patients, we strive to care for them. When you join OptiCall, you’re not just a member of the team, you’re part of the OptiCall family. We believe in making every day matter by providing a great culture and benefits including:
- Health/Dental/Vision/
Disability - 401(k)
- Paid Time Off
- Profit-sharing / Annual Bonus
- Remote work
- Gamification and more!
Diversity & Inclusion
One of our top priorities is attracting and retaining a diverse team that can represent and relate to the diverse population of patients we serve. We strive for an inclusive environment that encompasses all different backgrounds and perspectives. Everyone in our organization should know their unique contribution not only matters, it makes a difference in shaping the future of OptiCall. Applicants who speak more than one language or have experience in diversity and inclusion programs are highly-encouraged to apply for our open opportunities.
Remote Work
In the midst of the pandemic, OptiCall was able to quickly shift from a single location contact center to a remote work model with virtually no impact to our clients’ business operations. Based on our successful performance and feedback from employees, we have now made working remote a permanent option. This has provided more flexibility to our employees as well as allowed us to expand our talent pool to various locations in the United States. So whether you’re located in California, or Florida, or anywhere in between, you have the opportunity to gain first-hand experience in customer service in an elite medical industry that can help open new career paths other top companies or within medical practices.
You’ll be a great fit if you are:
- A Team Player – we work as a team, so you must thrive in a collaborative environment!
- Willing to Learn – our work is mentally challenging and always evolving to stay ahead of the latest industry trends. We provide ongoing training, so if you love to learn you’ll have a blast!
- Dedicated – all of our staff works very hard to provide the best experience for patients.
- Friendly – probably the most important! Our business is about being personable with others. It’s what helps make our company such a great place to work!