by OptiCall | Dec 23, 2015 | Articles
If we only had more leads… Let\’s all chant the mantra of the elective medical practice. \”It\’s not an in-office problem, it\’s just getting them to the office that\’s the problem!” If this really were the case, then...
by OptiCall | Dec 23, 2015 | Articles
The Importance of Follow-Up “Congratulations, Captain Obvious.” That\’s probably your first thought when I mention that timely follow-up* to leads is essential for conversion. Yes for many of you, this topic may be old news. But it never ceases to surprise me...
by OptiCall | Dec 23, 2015 | Articles
Is Your Practice Consistently Consistent? Part II: Last newsletter, we discussed the importance of establishing a routine that works for your practice, and sticking to it. The goal of which is a repeatable process that consistently outputs both Medical Care and...
by OptiCall | Dec 23, 2015 | Articles
Lately it seems the topic of customer experience has been on everyone\’s mind. This makes sense, considering the newfound influence of review sites, as well as industry evolution to what has basically become a level playing field in terms of technology, price...
by OptiCall | Dec 23, 2015 | Articles
Here at OptiCall, we drink the customer service Kool-Aid. We study it, preach it, live it. Heck, our entire company model is based around improving customer service at first contact. How come we\’re such blind advocates? It comes down to one simple reason:anyone...
by OptiCall | Dec 23, 2015 | Articles
Tracy Kenniff is the Practice Administrator of Eye and Lasik Center in Greenfield, MA. She shares her experience with OptiCall at the 2013 AAO meeting in New Orleans, LA.
