PAT
Automated Patient Education
Intelligently Discuss Options to Minimize Physician Chair Time
Because an informed patient is a confident patient.
It’s the day of a consultation, and your staff is spending valuable chair time explaining what a lifestyle lens is, whether LASIK is painful, or how financing works. These are common questions we know every patient has.
Now imagine if that same patient already knew the basics—and walked in ready to ask smarter questions and make more confident decisions.
That’s the power of PAT for LASIK, EVO ICL and Cataract/RLE.
Meet Your Favorite AI Co-worker
PAT is an AI-powered voice agent that automatically contacts a patient in advance of their consultation to discuss current vision, expectations, options, pricing/financing, practice history and other information with patients scheduled for refractive, cataract, or RLE procedures.
These agents are well-versed in all ophthalmic options and can respond to questions while focusing the patient on the services offered by your practice, in a positive, personalized way. This ensures every patient receives consistent, accurate education—before they arrive.
The Provider Brief
As part of the offering, a debrief sheet is delivered to the practice to allow the physician to pick-up the conversation where your AI agents left off.
Why Practices Rely on PAT
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Automated Pre-Consult Education Patients receive clear, informative calls tailored to their scheduled procedure.
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Standardized Messaging Ensures all patients receive the same quality information—no variation from staff to staff.
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Saves Valuable Chair Time Reduces the burden on counselors and doctors during consults.
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Improves Patient Preparedness – Leads to more focused conversations, better questions, and higher conversions.
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Includes Call Summaries for Staff Staff and physicians receive a report outlining the topics and how they responded.
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Flexible Timing Calls can be scheduled 1 day before LASIK consults and 1 week before cataract consults.
Smarter Consults Start with Smarter Patients