PRICING
OptiCall provides an affordable, stress-free lead management alternative to staffing in-house.
FIRST CONTACT – Inbound elective call handling
• OptiCall’s phone counselors function as an integral part of your team, going beyond mere call answering to assist potential patients in taking the crucial next step of scheduling an elective consultation. Our service provides your practice with detailed reporting and lead contact information, regardless of whether appointments are booked, facilitating further marketing efforts.
• The primary advantage of First Contact is its ability to enhance patient conversion rates by leveraging the expertise of OptiCall’s trained phone staff to address patient inquiries and prioritize appointment scheduling.
• Expected launch date is typically 4 – 6 weeks, contingent upon the practice’s response time.
The Impact:
- OptiCall’s phone counselors serve as an extension of your staff
- Skilled counselors trained to convert more patient phone calls to consults
- Help prospective patients take that critical next step of booking a consultation
- Comprehensive reporting
- Contact information from leads, regardless of whether they book or not, for further marketing follow-up
- 20% higher conversion rate for booked consultations
CAPTURE – Digital lead response program
• Capture is a tailored outreach initiative designed to systematically engage with potential patients who express interest or submit inquiries through website forms.
• The primary advantage of Capture lies in its ability to boost conversion rates from web inquiries to in-office consultations by ensuring prompt responses and maintaining multiple communication touchpoints.
• Expected launch date is typically 4 – 6 weeks, contingent upon the practice’s response time
The Impact:
- 50% decrease in booking if reached outside of 1 hour
- 58% of consumers have tried to reply with a text message after missing a call from a business
- Consumers are 4 times more likely to respond to a text message then call back to a voicemail
- Consistent available follow-up = 20% higher conversion rate for web leads to booked consultations
Capture’s key benefit is to convert more web inquiries to in-office consultations through
- Speedy response times
- Multiple touch points
- A consistent process
BOOMERANG –Patient reactivation program
• Boomerang simplifies patient retention and reactivation by promptly identifying individuals in your practice management system who require follow-up appointments. OptiCall’s proficient team of phone counselors engage directly with inactive patients, scheduling their appointments directly into your practice management system.
• The primary advantage of Boomerang is its capacity to assist practices in revenue generation by utilizing their current patient database effectively.
• Expected launch date is typically 4 – 6 weeks, contingent upon the practice’s response time.
- The Impact:
- Boosted client revenue 15-20% above industry standards.
- Powered by Brevium to mine a practices data base
- Makes patient retention and reactivation easy by identifying patients in a practice management system who are due or overdue for a follow up appointment
- Decide which medical conditions to follow and set intervals of care
- Select which schedules to fill
- Schedule directly into your practice management system
- Easy-to-use reporting that tracks ROI from first usage
- OptiCall counselors make live outbound calls
- On average 1000% return on your investment
Why OptiCall?
- 20 years experience
- Leading provider in elective medical phone services
- Work with 130+ practices, over 1000 doctors across the country
- We maximize the customer experience
- Comprehensive contact center
- Since 2002, we have handled millions of phone calls and web leads
Let OptiCall be the extension of your team, ensuring that every call is answered promptly and professionally, maximizing your practice’s potential.