ROBIN
Rethink the Way Calls Flow
AI Voice Routing That Feels Like a Conversation
Because nobody likes pressing 4 for billing.
A patient calls in with a quick question. Instead of listening to a long menu of options, they simply say, “I need to reschedule my cataract surgery”—and they’re instantly routed to the right person, in the right department.
That’s the power of ROBIN, the AI call router.
Meet ROBIN: AI-Powered IVR for Ophthalmology Practices
ROBIN is an intelligent voice routing system designed to transform the patient phone experience. Instead of clunky, outdated phone trees, callers interact naturally—just like they would with your front desk. It understands their intent, their language, even the words and pronunciations unique to eye care AND gets them where they need to go.
Whether it’s a patient, a referring provider, or an industry rep, ROBIN reduces friction, saves time, and ensures no one gets stuck in a call loop.
Why Practices Will Love ROBIN
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Conversational Call Routing Callers speak naturally to describe what they need—no need to memorize or wait for menu options.
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Multilingual Support Patients can communicate in their native language, improving clarity and comfort.
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Error-Reduction up to 30% Reduces human tendency to hit the wrong button, or making the wrong choice and minimizes disruption and frustration for both staff and patients.
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Faster Resolution – Gets callers to the right person faster, reducing call times and dropped calls.
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Frees Up Staff Reduces manual call transfers and interruptions, so your team can focus on in-person care.
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Modern, Patient-Friendly Experience Elevates your practice with AI-enhanced communication.
Let Your Phone Line Work Smarter