SAM
Practicing Patient Interactions
Your AI Call Coach for Elective Medical Teams
Because confident conversations don’t happen by accident.
Picture this: a new team member answers a patient call about LASIK financing. The patient is hesitant, the conversation turns awkward, and the opportunity slips away.
Now imagine that same team member had a chance to practice that exact scenario beforehand—including tone, pacing, objections, and even difficult personalities.
That’s the magic of SAM.
Meet SAM: The Game-Winning Coach
SAM is the coach everybody wants to have. Encouraging, never harsh, just constructive feedback delivered with a smile.
As role-playing coach, SAM helps your team prepare for real-world patient interactions—on the phone, in person, or virtually. It offers a safe, no-pressure space to rehearse everything from standard inquiries to the “tough to have” financial discussions.
Just had a tough call? Ask SAM to replay it for instant feedback and practice. It’s like having a personal coach on demand.
Here are a few reasons why practices will love SAM
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Real-World Role-Play Simulations Train on both routine and tough scenarios, from scheduling to aggressive callers.
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Multilingual Support & Accents Improve clarity and connection with diverse patient populations.
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Improves Objection Handling Build confidence in navigating financial conversations and pushback.
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Immediate Feedback – Get actionable coaching after every interaction.
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Reduces Human Training Burden Free up costly supervisor or trainors’ time for practicing calls with new hires.
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Builds Confident, Prepared Teams Staff show up ready to deliver exceptional patient experiences.
Train Smarter. Communicate Better.