OPTITRAK™ SOFTWARE

OptiTrak™ Cloud-Based Phone Scripting And Tracking Software

OptiTRAK™ is OptiCall’s custom web-based patient phone program.  Designed to elevate industry standards for patient call handling and data collection, OptiTrak™ ensures consistent and efficient communication with every patient interaction. Whether you’re monitoring staff performance, managing scripting, scheduling appointments, or running marketing campaigns, OptiTrak™ provides all the functionality you need from any device with internet access, making it a seamless addition to your workflow.

Tailored for the elective medical procedure industry, OptiTrak™ delivers:

• Increased Lead Conversions: Drive higher conversion rates from phone calls and follow-ups by ensuring consistent delivery and capture of patient information.

• Consistency in Conversations: Introduce uniformity into every conversation, enhancing professionalism and patient satisfaction.

• Comprehensive Documentation: Document every phone call efficiently, ensuring no lead is left behind and no opportunity is missed.

• Maximized Sales Opportunities: Never miss an in-call sales opportunity with OptiTrak™. Capture lead information, schedule appointments, and present backup offers seamlessly.

• Efficient Training Processes: Expedite employee training and accelerate new employee ramp-up times with user-friendly features and intuitive interface.

• Advanced Performance Metrics: Instantly calculate essential metrics such as cost per lead, ROI, potential revenue, individual counselor performance, and more, enabling data-driven decision-making.

• Custom Scheduling Solutions: Enjoy the flexibility of customizing your scheduling calendar to fit the unique needs of your practice.

• No Additional Hardware or Software Required: OptiTrak™ is accessible from any device with an internet connection, eliminating the need for additional hardware or software installations.

Automated Review Response

With so many options for patients to leave online feedback, it can be difficult to monitor or respond. Thanks to OptiTrak’s Automated Reputation Management, there is a better way to request and manage reviews.

Online reviews play a key role in how individuals select a doctor. According to a recent study*, “When choosing a healthcare provider, 69.9% of people consider a positive online reputation to be very or extremely important.”

OptiTrak™ has an automated system that encourages your promoters to submit reviews on top review sites like Google and Facebook.

• Keep that personal touch with customizable, ready-to-send request templates
• Stay engaged with email drip campaigns
• Request by patient preference with text or email requests

Experience the power of OptiTrak™ and revolutionize your patient communication and data management processes today. Join the countless elective medical practices already benefiting from our innovative solution.