REVVED UP! AI Solutions
OptiCall presents REVVED UP!, a comprehensive AI-powered system designed to transform your call center from a source of frustration into a recipe for success. Stop having people wait on the phone and getting distressed.
REVVED UP! offers different features that can be customized according to your practice needs:
Review Live Calls
Your existing team of internal or external call agents handles the initial customer interactions. Leave it to AI to then meticulously review recorded calls, extracting key insights and identifying areas for improvement. Receive detailed reports highlighting agent performance, adherence to protocols, and opportunities to enhance customer experience.
Staff Training Powered by AI
Empower your agents with personalized training modules generated from call reviews. AI identifies specific knowledge gaps and tailors learning experiences to address individual needs, ensuring continuous growth and mastery.
Put Training into Practice with AI Simulations & Role Play
Transform training with AI-driven call simulations that mimic real-world scenarios. Agents can practice their skills in a safe, controlled environment, receiving instant feedback and refining their techniques before interacting with live customers.
“AI-driven tools for quality assurance have reduced training and QA time by 30-40%, streamlining processes and enhancing overall efficiency.”
– Nicole Strubbe, Onboarding & Training
Track Progress and Analyze Results
Store data from the above tools to monitor individual and team performance using comprehensive data analytics. Track key metrics such as call volume, practice volume, conversion rates, and customer satisfaction to measure the effectiveness of your training programs and identify areas for optimization. Connect the dots of conversion to booking rates to revenue and watch your ROI soar. Track performance data by agent, by location and by practice.
“I appreciate having access to detailed information that helps me understand procedures thoroughly. I’ve learned effective verbiage and receive valuable feedback to enhance my calls. I can ask questions in real-time and get accurate answers, which I always note and apply to my conversations.”
– Claudia, Phone Counselor
The Future of Patient Experience
“We believe AI will offset call center volume but will never replace the call attendant. In fact, each live call become increasingly more valuable, because it’s a choice. Using AI, we will conduct intelligent evaluations to achieve optimal conversations resulting in highly satisfied patients.” Bill Mercier, President